Policies

MADE TO ORDER:

All products on this site are made-to-order, meaning we do not carry inventory that is pre-made and ready-to-ship. After successful payment, please allow between 5 and 15 business days for your order to be cut, sewn & produced.  Shipping time is added on top of this window. Items in your shopping cart are not reserved. Processed orders are subject to payment acceptance.

RETURNS & EXCHANGE:

• downhood LLC does not offer exchanges or returns on any product. All sales are final.
  
  

CANCELLATIONS:

• All cancellations must be authorized by email: [email protected] within 24 hours of purchase for a full refund. For cancelled items, please allow 3-5 business days for your card to be credited.

PAYMENT:

• downhood LLC accepts all major credit cards.  No cash or check.
  
  

HOW DO I CARE FOR MY GARMENT?:

• OUR SHORTS ARE MADE OF 100% SUEDE.  DO NOT WASH! PROFESSIONALLY DRY CLEAN ONLY!

SHIPPING:

• Please allow 5 business days for your order to arrive once shipped.  We will provide tracking information as soon as it’s available.
  
  
• We do not ship to P.O. Boxes.
  
  
• Due to the high value of each shipment, recipient's signature is required upon delivery.

INTERNATIONAL ORDERS:

• We currently do not ship to addresses outside of the United States of America.

USE RESTRICTIONS

• In the event a package is returned to us, your payment will be refunded, minus the actual fee of shipping, and we will contact you to confirm receipt.

DISCLAIMER:

• downhood LLC is not responsible for service or repairs to any equipment in use or connection with downhood LLC.

POLICY CHANGES:

• We reserve the right to change this policy at any time. Any changes to our policy will be posted to our website.

CONTACT:

• Questions? Suggestions? Complaints?  Whatever it is, we want to hear from you:  [email protected]